At National Bus, our aim is to provide you, the travelling public, with a superior service by:

"Better and cleaner buses delivering better and more frequent services on better, more convenient routes from better, more helpful people."

This is what our service is about.

Our motto is "To listen to what the customers are saying" and as we value your comments and suggestions, on ways to improve our service, we ask that you take a few minutes and complete the form below.

All complaints, comments and suggestions are promptly attended to and we endeavour to respond within five days.

To send us an email, please click here.

To expedite your email, if you have an enquiry about our services or wish to provide feedback about our services etc, please give us as much information as possible.

Contact numbers:
Feedback / Complaints - (03) 9488 2100 Mon - Fri 9am - 5pm
Timetable / Route Information - 131 638